Question 1

What is Sans Herbals?

Accepted Answer

Sans Herbals is an Indian wellness brand offering premium Ayurvedic and herbal products alongside expert, paid Ayurvedic consultations. As a proud brand of our parent company, SHAILENDRA AUSHAD NIRMAN SHALA, our products carry the prestigious AYUSH Certification. Made from traditional botanical ingredients, everything we create is crafted to bring time-tested Ayurvedic wisdom into everyday modern wellness.

Question 2

Where is Sans Herbals based?

Accepted Answer

Sans Herbals is based in Jodhpur, Rajasthan, India (PIN 342026). We ship across India and operate fully online through this website.

Question 3

How do I contact Sans Herbals customer support?

Accepted Answer

You can reach us by email at sansherbals@gmail.com. For order-related queries, please include your order ID so we can help you faster. For anything related to a complaint, the same address reaches our grievance team.

Question 4

What are your customer support hours and response time?

Accepted Answer

We respond to emails at sansherbals@gmail.com as quickly as we can, typically within 1–2 business days. Queries are handled on working days; messages sent over weekends or public holidays are answered on the next working day.

Question 5

What is an Ayurvedic consultation and how does it work?

Accepted Answer

An Ayurvedic consultation is a one-to-one session with a qualified practitioner who reviews your constitution, lifestyle, diet, sleep and current concerns to offer personalized wellness guidance. The focus is on balance and daily well-being — not on diagnosing or treating any disease. You'll usually receive diet and lifestyle suggestions along with products that may suit you.

Question 6

How do I book an Ayurvedic consultation with Sans Herbals?

Accepted Answer

Choose the consultation from our site, pick an available slot, and complete the payment to confirm your booking. Once booked, you'll receive a confirmation along with the details and joining instructions for your session.

Question 7

How much does an Ayurvedic consultation cost?

Accepted Answer

The consultation fee is shown on the consultation booking page. The price is inclusive of 18% GST, so there are no surprise charges at checkout.

Question 8

Is GST charged on the consultation fee, and why is it 18%?

Accepted Answer

Yes. An Ayurvedic consultation is a professional wellness service, which attracts 18% GST under Indian tax rules — different from the 5% GST that applies to our products. The displayed consultation price already includes this GST.

Question 9

Is the consultation conducted online?

Accepted Answer

Yes, consultations are conducted online. After you book, we share the joining details and instructions for your session so you can attend from anywhere in India.

Question 10

Is the consultation fee refundable or can I cancel?

Accepted Answer

Once a consultation has been delivered, the fee is non-refundable because the service has already been provided. If you need to reschedule, please contact us before your scheduled session. If a session cannot be conducted from our side, we will reschedule it or refund the fee.

Question 11

What do I get after the consultation?

Accepted Answer

After your session you'll typically receive personalized diet and lifestyle guidance, along with suggestions for Sans Herbals products that may suit your needs. The aim is practical, everyday wellness guidance tailored to you.

Question 12

Can an Ayurvedic consultation diagnose or treat my medical condition?

Accepted Answer

No. Our consultations offer Ayurvedic wellness and lifestyle guidance and are not a substitute for professional medical advice, diagnosis or treatment. If you have a medical condition or symptoms that concern you, please consult a qualified doctor.

Question 13

Who conducts the consultation?

Accepted Answer

Your consultation is conducted by a qualified  Medical practitioner who guides you on diet, lifestyle and suitable products based on Ayurvedic principles.

Question 14

Are Sans Herbals products medicines or health supplements, and are they AYUSH certified?

Accepted Answer

At Sans Herbals, our products are authentic Ayurvedic and herbal formulations—not synthetic medicines—proudly manufactured by our parent company, SHAILENDRA AUSHAD NIRMAN SHALA. Every product is AYUSH-certified, crafted from traditional botanical ingredients for modern daily wellness, and manufactured in compliance with strict AYUSH regulatory standards. You can find our official AYUSH license number printed on every product label.

Question 15

Are Sans Herbals products natural and free from harmful additives?

Accepted Answer

Our products are built on traditional botanical (herbal) ingredients and are made without unnecessary synthetic additives. The full ingredient list is printed on each product label and shown on the product page, so you always know exactly what you're taking.

Question 16

Are Sans Herbals products vegetarian?

Accepted Answer

Most of our products are vegetarian. Because some formulations may contain ingredients such as milk, ghee or honey, please check the ingredient list on the specific product label or product page if you follow a strict vegetarian or vegan diet.

Question 17

Are the products lab-tested for heavy metals and purity?

Accepted Answer

Quality and safety are taken seriously. Products are checked for quality, and herbal products of this category are tested for parameters such as heavy metals and microbial limits as part of standard quality control. Each pack carries a batch number and manufacturing/expiry details for traceability.

Question 18

Do the products contain added sugar?

Accepted Answer

It depends on the product. Some traditional tonics may use natural ingredients like jaggery or honey, while churnas and capsules are often free of added sugar. The ingredient list on each product page and label shows exactly what's included, which is useful if you are watching your sugar intake.

Question 19

Is the product gluten-free, and where can I find allergen information?

Accepted Answer

Allergen and dietary information is declared on the product label. If you have a specific allergy or dietary requirement such as gluten, please check the ingredient declaration on the product page or pack before use, or write to us at sansherbals@gmail.com.

Question 20

How do I place an order on Sans Herbals?

Accepted Answer

Browse or search for the product you want, add it to your cart, and go to checkout. Enter your delivery details, choose your payment method, and confirm the order. You'll receive an order confirmation by email with your order ID once your order is placed.

Question 21

Do I need an account to place an order?

Accepted Answer

Yes — you'll need to sign in or create a free account to complete checkout. An account lets you track your orders, view your invoices and reorder more quickly in future.

Question 22

What payment methods do you accept?

Accepted Answer

We accept secure online payments through Razorpay — including UPI (such as Google Pay, PhonePe and Paytm), credit and debit cards, net banking and wallets. Cash on Delivery (COD) is also available at checkout, subject to serviceability at your pincode.

Question 23

Can I pay using UPI (Google Pay, PhonePe, Paytm)?

Accepted Answer

Yes. UPI payments through apps like Google Pay, PhonePe and Paytm are supported via our payment partner Razorpay, along with cards, net banking and wallets.

Question 24

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, Cash on Delivery is available at checkout, subject to serviceability at your delivery pincode. You can also choose to pay online securely via Razorpay (UPI, cards, net banking or wallets) if you prefer.

Question 25

Is it safe to pay online on your website?

Accepted Answer

Yes. All online payments are processed securely by Razorpay, a PCI-DSS-compliant payment gateway, over an encrypted connection. Sans Herbals never sees or stores your full card details.

Question 26

My payment failed but money was deducted — what happens?

Accepted Answer

If your payment did not complete, no order is placed and any amount debited is automatically reversed by your bank, usually within a few working days. Please do not pay again immediately for the same order — instead, email us at sansherbals@gmail.com with your transaction details and we'll help you sort it out.

Question 27

Why was my card declined?

Accepted Answer

Cards can be declined for reasons such as insufficient balance, a daily transaction limit, an expired card, online transactions not being enabled, or the OTP not being entered in time. You can retry, use UPI or another method, or contact your bank if the issue continues.

Question 28

How will I know my order is confirmed?

Accepted Answer

Once your order is successfully placed, you'll receive a confirmation email with your order ID. You can also see your order in the Orders section of your account.

Question 29

Can I modify my order after placing it?

Accepted Answer

Order changes are only possible before your order is dispatched. If you need to update something, please email us at sansherbals@gmail.com as soon as possible with your order ID, and we'll do our best to help before the order ships.

Question 30

How do I apply a promo code or coupon at checkout?

Accepted Answer

Enter your promo code in the coupon field on the cart or checkout page and apply it — the discount will be reflected in your order total before you pay. Usually one code can be used per order, subject to its validity, minimum order value and any product exclusions.

Question 31

Why is my promo code not working?

Accepted Answer

A code may not apply if it has expired, the minimum order value hasn't been met, the items are excluded from the offer, the code has already been used, or there's a typo or extra space. Please re-check the code and the offer's terms, and contact us if you still need help.

Question 32

Is there a minimum order value?

Accepted Answer

You can order any quantity you like. For delivery, a shipping charge of ₹100 applies to orders under ₹500, and shipping is free on orders of ₹500 and above.

Question 33

How do I place a bulk or wholesale order?

Accepted Answer

For bulk or wholesale enquiries, please email us at sansherbals@gmail.com with the products and quantities you need (and your GSTIN, if applicable). We'll get back to you with the details.

Question 34

Do the prices include GST?

Accepted Answer

Yes. All prices shown on the website are GST-inclusive — the displayed price is the maximum retail price (MRP) and no extra tax is added at checkout. GST is charged at 5% on products and combos, and 18% on consultations.

Question 35

Are your prices in Indian Rupees (INR)?

Accepted Answer

Yes, all prices are listed and charged in Indian Rupees (₹ / INR).

Question 36

Will I get a GST invoice with my order?

Accepted Answer

Yes. A GST tax invoice is issued for your order showing our GSTIN (08AEXFS6296M1ZO, Rajasthan), the taxable value, the GST rate and amount, and the place of supply.

Question 37

How do I download my invoice or bill?

Accepted Answer

Your invoice is made available with your order — you can access it from the Orders section of your account. If you need another copy, email us at sansherbals@gmail.com with your order ID.

Question 38

Why is GST different for consultations and products?

Accepted Answer

Products and combos are goods and are taxed at 5% GST, while a consultation is a professional service and is taxed at 18% GST. Both rates are already included in the prices shown on the website.

Question 39

Are there any hidden charges at checkout?

Accepted Answer

No. Prices are GST-inclusive, so the only additional line that may apply is shipping — ₹100 on orders under ₹500, and free on orders of ₹500 and above. There are no hidden or processing fees.

Question 40

Do you offer any discounts or offers?

Accepted Answer

We run offers and promo codes from time to time. Look out for active coupons on the site and apply them in the coupon field at checkout. Combos are also a good way to save on bundled products.

Question 41

How is my personal data used and protected?

Accepted Answer

We collect your personal information only for clear purposes such as fulfilling your orders, providing consultations, and supporting you, and we handle it with reasonable security safeguards. We use it in line with our Privacy Policy and India's Digital Personal Data Protection (DPDP) law, and not for unrelated purposes without your consent.

Question 42

Do you share my data with third parties?

Accepted Answer

We share your information only with the partners needed to deliver your order or service — such as our payment gateway (Razorpay) and courier (Delhivery) — and where required by law. We never sell your personal data.

Question 43

Can I delete my account or data, or withdraw consent?

Accepted Answer

Yes. Under India's DPDP law you can request access to, correction of, or deletion of your personal data, and you can withdraw consent. To make a request, email us at sansherbals@gmail.com. Some information may be retained where the law requires it, for example for tax and accounting records.

Question 44

How do I take Sans Herbals products and what is the correct dosage?

Accepted Answer

Always follow the dosage and directions printed on the product label, or as advised in your consultation. It's best to start at the recommended dose and not exceed it. Each product page and label gives the specific dosage for that product.

Question 45

When is the best time to take the product — before or after food?

Accepted Answer

Timing depends on the product. Many Ayurvedic preparations are taken on an empty stomach or before meals, while others are taken after food — the right timing is mentioned on the product label. If a product causes any discomfort on an empty stomach, take it after food.

Question 46

Should I take the product in the morning or at night?

Accepted Answer

It depends on what the product is for — energizing or daytime formulations are usually taken in the morning, while calming or sleep-supporting ones are taken at night. Follow the timing suggested on the product label or by your practitioner.

Question 47

What should I take the product with — water, milk or honey?

Accepted Answer

In Ayurveda the carrier (anupana) can matter. Many powders are taken with warm water, some calming formulations with warm milk, and others with honey for taste or specific support. The recommended way to take each product is given on its label.

Question 48

How long does it take to see results?

Accepted Answer

Ayurvedic products generally work gradually rather than instantly. With consistent daily use, many people notice changes over a few weeks, though this varies from person to person. Regular, ongoing use as directed gives the best experience.

Question 49

How long can I take the product, and is long-term use okay?

Accepted Answer

Suitable duration varies by product and by individual. Many wellness products can be used over extended periods, ideally with periodic review. For long-term use or if you have a health condition, it's best to take guidance from a practitioner or doctor.

Question 50

Can I take more than one Sans Herbals product together?

Accepted Answer

In most cases you can, but it's best to space out the timings rather than taking everything at once. If you plan to combine several products, an Ayurvedic consultation can help you put together a routine that suits you.

Question 51

What should I do if I miss a dose?

Accepted Answer

If you miss a dose, simply take it when you remember, unless it's already close to your next dose — in that case skip the missed one. Don't double up to make up for a missed dose.

Question 52

Do I need a prescription to buy your products?

Accepted Answer

No prescription is required. Our products are sold as FSSAI health supplements, not as prescription medicines. If you'd like personalized guidance, you can book an Ayurvedic consultation.

Question 53

How should I store the product after opening?

Accepted Answer

Store the product in a cool, dry place away from direct sunlight and moisture, and keep the pack tightly closed. Use a clean, dry spoon for powders. Proper storage helps maintain freshness and potency.

Question 54

What is the shelf life, and can I use the product after its expiry date?

Accepted Answer

Each pack shows its manufacturing and expiry (best-before) dates — please use the product before the printed expiry date and do not use it afterwards. Once opened, it's best to finish the pack within a reasonable time for the freshest results.

Question 55

What is your return policy?

Accepted Answer

Because our products are sealed, ingestible health supplements, they cannot be returned once delivered, on health, hygiene and food-safety grounds. This is a lawful non-returnable category that we disclose clearly before purchase. However, if your order arrives damaged, defective, wrong or is not delivered, you are fully covered — we will arrange a replacement or refund.

Question 56

Can I return an opened or used product?

Accepted Answer

No. Once the seal is broken, ingestible products cannot be returned for safety and hygiene reasons and cannot be resold. The only exception is if the product was damaged, defective or wrong on arrival — in that case, please report it with photos before using it.

Question 57

Can I return a product if I change my mind?

Accepted Answer

We're unable to accept change-of-mind or buyer's-remorse returns for sealed, ingestible products, on health and hygiene grounds. This is separate from your rights if a product arrives damaged, defective, wrong or undelivered — those are always honored.

Question 58

Why don't you accept returns for herbal and ingestible products?

Accepted Answer

Ingestible products carry health, hygiene and food-safety risks once they leave our custody — we can't verify how they've been stored, and they can't be safely resold. For these reasons, sealed consumables are a lawful, clearly disclosed non-returnable category. This does not take away your right to a refund or replacement if an item is damaged, defective, wrong or not delivered.

Question 59

What if I receive a damaged product?

Accepted Answer

If your order arrives damaged, you're entitled to a replacement or refund. Please report it to us promptly — ideally within 48 hours of delivery — with clear photos of the product and packaging, and we'll make it right.

Question 60

What if I receive the wrong product?

Accepted Answer

If you receive an item different from what you ordered, we'll arrange a free replacement or a refund. Please contact us promptly with your order ID and photos of the item you received, and we'll resolve it.

Question 61

What if the product is defective or has expired?

Accepted Answer

Defective or expired items are eligible for a refund or replacement. Please check the printed expiry on the pack, and report any issue promptly with photos. We'll take care of it.

Question 62

My order shows delivered but I didn't receive it — what do I do?

Accepted Answer

Please contact us right away at sansherbals@gmail.com with your order ID. We'll raise an investigation with our courier partner Delhivery, and if non-delivery is confirmed, we'll issue a full refund or reship your order.

Question 63

I'm missing an item from my order — what should I do?

Accepted Answer

If part of your order is missing, please report it promptly with photos of the package and the packing slip. We'll either ship the missing item or refund its value.

Question 64

How do I cancel my order?

Accepted Answer

You can cancel an order before it is dispatched — just email us at sansherbals@gmail.com with your order ID. For prepaid orders, the amount is refunded to your original payment method. Once an order has shipped, it can no longer be cancelled.

Frequently
asked questions

Frequently
asked questions

Frequently asked questions

Frequently asked questions

Frequently
asked questions

Frequently
asked questions