Sans Herbals Return & Refund Policy

Thank you for shopping at Sans Herbals. Because our products are natural, wellness, and personal care items, we strictly maintain a No-Return and No-Exchange policy due to hygiene, safety, and the perishable nature of organic goods.

Once a product leaves our warehouse and is delivered, it cannot be returned or resold. We kindly ask that you review your cart carefully before completing your purchase.

1. Strict No-Return Policy

• All sales on www.sansherbals.com are final.

• We do not accept returns, exchanges, or replacements if you change your mind, dislike a product flavor/scent, or ordered the wrong variant by mistake.

• We do not offer refunds or store credits for safely delivered, unaltered items.

2. Exceptions: Damaged, Defective, or Wrong Items

The only exception to our no-return rule is if your order arrives severely damaged during transit, is defective, or if you receive the completely wrong product.

To report an issue and receive a replacement or refund, you must follow our strict reporting protocol:

Mandatory Reporting Process:

1. Time Limit: You must report the issue within 24 to 48 hours of receiving the delivery (as marked by our logistics partner, Delhivery). Any claims made after 48 hours will not be entertained.

2. Unboxing Video Requirement: To prevent fraudulent claims, you must provide a clear, unedited video of yourself unboxing the package. The video must clearly show the shipping label on the outer box, opening the seal, and the condition of the damaged or incorrect item inside.

3. Contact Us: Email the unboxing video and photos along with your Order ID to sansherbals@gmail.com

   or Support page

Important: Without a clear, unedited unboxing video, Sans Herbals reserves the right to reject any claims of damage or missing items.

3. Approved Refunds & Replacements

If our quality control team reviews your unboxing video and approves your claim, we will offer one of the following solutions at our discretion:

• Replacement: We will dispatch a fresh replacement of the item via Delhivery at zero extra cost to you.

• Refund: If a replacement is unavailable, we will initiate a 100% refund for that specific item back to your original payment method (UPI, Net Banking, Credit/Debit card).

Note: Approved monetary refunds typically reflect in your bank account within 5–7 working days depending on your bank's processing cycles.

4. Refused Deliveries (Return to Origin - RTO)

If a package is returned to our facility because the delivery was refused at the doorstep, or because you provided an incorrect/incomplete address or phone number, it will not be eligible for a refund. If you feel there has been a misunderstanding or you have extenuating circumstances, you are welcome to raise a support ticket so we can look into it for you.