Review Policy

At sans Herbals, we value transparency, authenticity, and the honest experiences of our community. This policy outlines how we collect, moderate, and publish user-generated reviews to ensure a fair and trustworthy shopping environment.

1. Review Eligibility

To protect our community from spam and fake feedback, we differentiate how reviews are displayed & even we hold rights to delete, modify, highlight, or arrange it.

2. General Submission Guidelines

We love reading your feedback, whether positive or constructive! To keep our comment sections safe and helpful, all reviews must:

• Be based on your actual, personal experience with the sans Herbals product.

• Focus directly on the product's performance, texture, scent, or individual results.

• Be written in clear, respectful language.

3. Review Moderation & Content Suppression

We never delete or hide a review simply because it is negative or gives a low rating. Constructive criticism helps us improve. However, sans Herbals reserves the right to reject, moderate, or remove a review if it contains any of the following:

4. Important Compliance Notice for Herbal Claims

As an herbal and natural wellness brand, sans Herbals must comply with consumer protection regulations regarding health claims.

• No Medical Diagnoses: Reviews cannot claim that our cosmetic or herbal products function as prescription drugs or medical cures.

• Modification Policy: If an otherwise excellent and genuine review uses non-compliant medical phrasing, we may reach out to you to adjust the language, apply a standard regulatory disclaimer next to the review, or decline publication to stay legally compliant.

5. Incentivized Reviews & Disclosures

If we run a promotion offering a discount code, loyalty points, or a free sample in exchange for an honest review:

• The incentive will be given regardless of whether the review is 1-star or 5-stars.

• The published review will automatically display a badge indicating "Incentivized Review" or "Received Free Product" to remain fully transparent with future shoppers.

6. Intellectual Property & Rights

By submitting a review on sansherbals.com, you grant sans Herbals a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, and display the content (including your submitted first name and rating) across our website, marketing emails, and social media.